SHIPPING

• We can ship to New Zealand physical addresses and not PO boxes. 
• When you place an order, we will estimate shipping cost.
• Depending on the shipping provider orders are usually dispatched Mon-Fri and normally arrive within 3-5 working days. Dangerous goods such as aerosols will take 5-7 working days for delivery.

If for any reason you need to request a refund or return, please review the guidlines below.

RETURNS & REFUNDS

We do not accept for the following:

• Opened products: Due to hygiene and safety reasons, we cannot accept returns on any products that has been opened or used.

We do accept returns for the following:

• Unopened: Returns are accepted on unopened single products within 7 days of purchase.
• Damaged packaging: If your products arrives with damanged packaging, we offer a 14-day return window from the date of delivery. You must provide a photo of the damage and your order number to qualify.
• Faulty products: If your product is faulty, please contact us within 7 days of delivery to request a replacement.

Please note:

• All returns must pass on inspection to ensure they meet our policy criteria before a refund or replacement is processed. 
• Return shipping cost are responsibility of the customer, and we recommend using a tracked delivery method. We are not liable got lost return parcels.
•  We will pay the return shipping cost if the return is a result of our error ( you recieved an incorrect or defective item etc).

To inititate a return, email our customer service team at [email protected] with your order number, reason for return, and photos if applicable. Further instructions will be provided from there.